PRIVACY POLICY
COLLECTION OF PERSONAL INFORMATION :
Personal information is collected through our forms and through interactions between you and our website. Unless a longer period is required by law, we retain this data for 3 years from the last active contact or the end of the relationship, after which we delete or anonymise it. We also use cookies and logs, as described in our Cookie Policy, to gather information about you. Purposes include handling requests, orders/reservations/registrations, customer service, invoicing, security, statistics and, with your consent, sending information and offers.
INFORMATION COLLECTED DEPENDING ON YOUR INTERACTION :
- First name
- Last name
- Postal address
- Postal code
- Email address
- Telephone number
FORMS AND INTERACTIVITY :
Your personal information is collected through forms, namely:
- Contact form
- Order / reservation / registration form
We use the information collected for the following purposes:
- Order / reservation / registration follow-up
- Information / promotional offers
- Statistics
- Contact
RIGHT TO OBJECT AND WITHDRAW :
We are committed to offering you a right to object and to withdraw with respect to your personal information. The right to object means that users may refuse to have their personal information used for certain purposes mentioned at the time of collection.
The right to withdraw means that users may request that their personal information no longer appear, for example, on a mailing list.
To exercise these rights, you may contact us:
- By telephone during business hours
- By email at: admin@vivainnovation.com
RIGHT OF ACCESS :
We are committed to recognizing a right of access and correction for individuals wishing to consult, modify, or delete information concerning them.
To exercise these rights, you may contact us:
- By telephone during business hours
- By email at: admin@vivainnovation.com
SECURITY :
The personal information we collect is kept in a secure environment. People who work for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
- SSL protocol
- Access management — authorised personnel
- Network monitoring software
- Computer backups
- User ID / password
We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some degree of risk is always present when using the Internet to transmit personal information.
We are committed to complying with the legislative provisions applicable in the countries and jurisdictions where our offices are located.
POLICY UPDATE :
Last updated: 2025-09-25
We may amend this policy at any time; the posted version prevails.